Privacy Policy

What we collect

When you use our contact form, we receive the name, email address, message, and any company name or phone number you choose to provide. We also receive the form reference needed to protect the submission.

How we use it

We use this information to respond to your enquiry, protect the form from abuse, and keep a short-lived delivery record. We do not sell your information or add it to a marketing list.

The contact form cookie

Our website sets one essential cookie, __Host-crestivo_contact, to bind a signed form and its submission-status checks to your browser. It contains a random value, expires after 30 days and is not used for analytics or advertising. On the public HTTPS site it is host-only, Secure, HttpOnly and SameSite=Strict. Blocking it prevents the form from verifying a submission; you can email us instead.

A new form can begin or explicitly retry a submission for 24 hours. A submission reference is not a password and cannot recover a message from another browser.

Retention and service providers

Submission references, outcomes, message fingerprints and hashed browser bindings become eligible for deletion after 30 days. IP-derived abuse identifiers and counters use a 24-hour window. Removal runs during contact-form activity and on an hourly schedule while the service is running. Names, email addresses and message text are not stored in this website's contact database. Protected website backups are subject to a separate maximum retention policy of 30 days from backup creation.

Messages are delivered to operations@crestivofreight.com through our email provider and remain in the operations mailbox so we can handle your enquiry. The website's delivery-record cleanup does not describe mailbox retention. Contact us with a question about a message or its retention. Hosting services also process technical request information, such as an IP address, to operate the site. This site runs no analytics and no third-party scripts.

Optional help in the client portal

Where the portal's product-help assistant is enabled, your question and recent assistant conversation are sent to DeepSeek, a third-party AI provider, to generate an answer. Do not include sensitive information in what you type. The assistant cannot book, cancel or change anything.

Product-help mode does not automatically attach your shipments, quotes, invoices, claims or balances. Record-aware assistance is disabled by default and is not part of the product-help mode described here. We will update this notice before introducing assistance that uses freight records. Availability is shown in the portal; this website does not enable the assistant.

Your choices

You can contact us at operations@crestivofreight.com to ask about a message you sent or request that we address a privacy question.